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Miscellaneous

Is this the end of Skype?

03.08.07 | 3 Comments

I needed to make an overseas phone call this week, and after looking into my options I decided to buy Skype credit. I don’t have a land line at home, only a cell phone. I could buy an international calling card, and that may be what I end up having to do, but it’s less convenient and probably more expensive than the 2.1 cents/minute advertised by Skype. The problem is that I paid for minutes on Tuesday night and still haven’t been credited. A transaction that should have taken 15 minutes is now more than 36 hours in limbo.

Yesterday I submitted a trouble ticket and this morning I visited the Skype forums. That’s when I discovered I’m not alone. Apparently many people–if not everyone–who has paid Skype money in the last few days have had their cards charged but their Skype accounts left unchanged. It seems that on the offical Skype forums, moderators are volunteers with no offical ties to the company. There has been no public response about the service disruption from anyone at Skype, therefore people wittingly keep giving them money (support forum posters confirm that their credit cards have been processed) because the news had not yet spread.

So here’s the question of the day. Is the lack of any sort of public announcement about the service outage just a horrible PR decision, or is it the sign of a company about to crater? Even if they were having a problem with their payment processor, they could have a backup in place within 12 hours. There is no way they could be ignorant of the problem considering the dozens of people (including myself) who have filed trouble tickets. Did everyone at Skype leave for vacation at the same time, or is the company in financial trouble? Keep a close eye on the tech news, and don’t give them your money until you hear that this has been resolved.

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3 Comments

Comment by Jerry
2007-03-08 13:00:34

Thanks for the heads up.

Dang I really liked Skype too.

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Comment by Prest0
2007-03-08 13:07:39

You might want to take a look at Gizmo Project. I used it when I sat in on the Accidental Survivors podcast, and it’s a strong competitor with Skype. If my Skype problem isn’t resolved this afternoon then I may try Gizmo.

http://www.gizmoproject.com/

 
 
Comment by Jerry
2007-03-08 14:09:35

Thanks.

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